Privacy policy

• The website does not send what you type in the order form to our server, and does not store it there. There are no user accounts and no payment on the site: you pay in cash or by credit card over the phone, and we never ask for card details on the website or on WhatsApp.
• When you send an order, it reaches us as a WhatsApp message that you send from your own device.
• So that an order is not lost and your next one is quicker, the menu and the details you fill in are kept only in your browser, and you can delete them at any time.
• There are no ads on the site and no tools that track you for advertising. The website itself sets no cookies for visitors. The Google map on the home page loads only if you allow it.

The information you send us with an order reaches Bracha Raba, the business that is responsible for it.

Registered name

יהודה ארזואן

Phone for official matters

054-840-2155

Email

info@bracha-raba.co.il

Address

HaYam St 2, Bat Yam

The order form asks only for what we need to prepare your order and get it to you:

• Your name and phone number, so we can get back to you and confirm the order.
• If you choose delivery: city, street and house number, and floor, apartment and entry code if needed, to deliver the order. For pickup from the kitchen we do not ask for an address.
• When to deliver: as soon as possible (within 3 hours, on business days and hours) or on the date and time you chose. For pickup from the kitchen: the day and time that suit you.
• The type of event, the number of guests, and any notes you wrote, for example about food allergies or sensitivities.
• The dishes you chose.
• If you are sending the food to someone else: the name and phone number of the person receiving it.

You are not legally required to give us these details, and giving them is up to you. We cannot take your order without a name and a phone number, or, for a delivery, without an address.

If you give us details of another person, for example a family you are sending food to, give only what is needed for the delivery.

• To prepare your order, confirm it with you by phone or on WhatsApp (including the price and the delivery or pickup time), and deliver it or hand it to you at the kitchen.
• To talk to you about your order, for example if there is a question about the dishes or the address.
• To meet our obligations under the law.

We will not send you advertising messages unless you agree to it in advance, and we will not sell your details to anyone.

In your browser

The menu you build is saved in your browser, so it is not lost if you close the page. After 30 days the site no longer uses it.

What you fill in on the order page is also saved in your browser as you type, including your name, phone number, address (if you chose delivery), the time of arrival, notes and, if you filled them in, the details of the person receiving the delivery, so it is not lost if you close the page. 30 days after your last change the site no longer uses it. After you send an order, a copy of your last order is saved too, so you do not have to type everything again next time. None of this is sent to us.

To delete your details, press "Forget these details" on the order page, and for the menu, "Clear the order". You can also clear this site's data in your browser settings. On a shared computer it is a good idea to do this after ordering.

On WhatsApp

When you press "Send on WhatsApp", WhatsApp opens on your device with a ready-made message. To show you the message, its text is passed to WhatsApp (Meta) as soon as the link opens, but the message is sent to us only when you press send in WhatsApp itself. It passes through WhatsApp, a Meta service, under WhatsApp's own terms and privacy policy, and reaches the business's WhatsApp number.

With us

Your order is kept in the WhatsApp chat on the business's device, and only the people on our team who handle orders see it. Whoever delivers your order also receives the details needed for the delivery (name, phone number and address).

We keep the order chat for as long as it is needed to handle the order and any questions about it, and as required by law.

In a menu sharing link

You can share a menu you built with a link. The link holds only the menu you chose, the dishes, the type of event and the number of guests, never a name, a phone number or an address.

The website reaches you through Cloudflare, a service that protects websites and makes them faster. To do this, Cloudflare processes technical details such as your IP address, your browser type and the page you asked for, under its own privacy policy. For security, for example to detect harmful automated traffic, it may store a technical cookie in your browser.

Our server keeps a short technical error log so we can fix problems. The log does not include your order details.

We count visits to the site with a tool that runs on our own server (GoatCounter), with no cookies and nothing stored on your device. Only totals are kept: how many visits each page had, which sites they came from, which types of browser, device, screen size and country, and how many times "Send on WhatsApp" or the phone number was pressed. A single visit is not kept, and neither is your IP address: it is used only for a few hours, in memory, so that we don't count you twice and can tell which country you came from. The data holds no name, phone number or address, and we don't pass it on to anyone. There is no advertising and no social media pixel on the site.

The website itself sets no cookies for visitors. A cookie is stored only for our own team, when they sign in to the site's management dashboard.

The site does not load fonts, scripts or content from other websites while you browse, except the Google map on the home page, and that only if you allow it. WhatsApp and phone call links open only when you press them.

WhatsApp (Meta), Cloudflare and Google (only if you allow the map) are international services, and their servers may be outside Israel. So information that passes through them may be stored or transferred outside Israel, under each service's own terms.

The connection to the site is encrypted (HTTPS). Because the site does not store order details on the server, our server holds no database of customer details.

Under the Privacy Protection Law, you may:

• Ask to see the information we hold about you (usually: the order chat on WhatsApp).
• Ask us to correct information that is inaccurate, incomplete, unclear or out of date.

In addition, you can ask us to delete the order chat once it is no longer needed. We will do so, unless the law requires us to keep it.

To use these rights or to ask for deletion, contact us (details below). We may ask for some information to make sure the request really comes from you.

You can delete the copy kept in your browser yourself at any time, as explained above.

If you think we did not handle your information properly, you can also contact the Israeli Privacy Protection Authority.

If we change the way the site handles information, for example when we add ordering and payment on the site, we will update this page before the change. The date of the last update appears on this page.

Questions or requests about your information? You can contact us:

Phone

054-848-1987

WhatsApp

WhatsApp 054-584-0589

Email

info@bracha-raba.co.il